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Shop Policies

Kelowna Yarn & Needlecrafts is a welcoming space for people of all races, cultures, abilities, ethnicities, gender identities and sexual orientation. We are committed to building a strong community of fibre lovers, and intolerant comments or behaviours will never be permitted.

Shopping Securely
Kelowna Yarn & Needlecrafts is committed to providing secure in-store and online shopping experiences. Every effort is made to protect your personal information. Any personal information gathered is password protected and will not be passed along to other individuals or organizations without your permission.

Payment Options
We offer secure payment through Paypal. You do not need to have a Paypal account to use this service. Paypal accepts all major credit cards and debit services.  As an alternative, we accept phone orders at 250-860-8801 or 1-866-535-9276.

In store we accept cash, Visa, Mastercard, debit cards, and gift certificates.

Please note payment information is not kept by Kelowna Yarn & Needlecrafts.

Return and Refund Policy
Due to the nature of our products, all sales are considered final and can not be returned for cash.

Any unused yarn may be exchanged within 3 months of original purchase, provided we continue to carry that product in store. The credit amount for the exchange must be used immediately. Please note yarn for exchange must include a copy of the original receipt, your email address, shipping address, and phone number.  

If a mistake occurs, such as shipping the wrong product or wrong amount compared to your purchase order, Kelowna Yarn & Needlecrafts will pay the shipping to correct our error. Any other shipping will be paid by the buyer.

Inventory
We do our best to ensure the accuracy of our online inventory. If your order contains an item that is mistakenly out of stock, we will correct this as soon as possible. You will be notified if your item is out of stock and provided with a timeline for re-stocking. This may create a delay of 2-4 weeks in the shipping of your order.

Shipping
We offer free shipping within Canada for orders over $150.00. Canadian orders will be shipped via Canada Post expedited parcel and should arrive within 5-10 business days.

Orders to the United States will be shipped via Canada Post small packet USA air service. International orders will be sent via Canada Post small packet international air service. Delivery time to the US and Internationally will vary from 1-6 weeks and may experience delays through customs processing.

Please note statutory holidays are not business days and will add to delivery time.

Shipping rates are calculated based pre-tax purchase values.

Purchase Value Canadian Destinations   USA Destinations   International Destinations
$0.01-9.99 $5.00 $7.00 $10.00
$10.00-49.99 $12.00 $15.00 $20.00
$50.00-99.99 $17.00 $20.00 $30.00
$100.00-149.99      $23.00 $25.00 $40.00
$150.00+ Free $30.00 $50.00